Privacy Policy

Details We Collect When You Request Pest Service

Last updated: October 2026

When you contact California Pest Pros, we may collect the details needed to respond and arrange service. These can include your name, phone number, email address, service address, and preferred appointment dates or times. If you submit a website form, we collect the information you enter, along with any description of the pest issue or access instructions you choose to provide.

We may also receive information you share during calls, messages, or visits, such as changes to an appointment or notes relevant to the requested work. Our website may collect basic analytics information, including pages viewed, browser type, and general device or usage details.

This helps us understand how visitors use the site. Please avoid submitting sensitive personal information through website forms unless it is needed to handle your request.

We collect information for ordinary business and service purposes, not to gather details unrelated to your inquiry.

How We Use Information to Handle Service Requests

California Pest Pros uses customer information to respond to questions, assess service requests, schedule visits, and communicate about appointments. We may use the service address and details you provide about a pest concern to prepare for the requested work. Contact information may also be used to send service updates, appointment confirmations, or reminders connected to your account or treatment.

Payment details, when provided, are used to process charges for services. Payment processing may be handled through a third-party payment provider; we use the information needed to complete the transaction and maintain business records. We may also review basic website usage information to maintain site functions and understand which pages visitors use.

We do not sell personal information. We limit its use to these business purposes and related tasks, such as answering follow-up questions or keeping appropriate service records. If you ask us to stop a particular type of communication, we will review and honor your request where applicable.

Services That Support Our Website and Operations

California Pest Pros may use third-party tools in categories such as appointment scheduling, payment processing, and website analytics. These services help us manage requests, arrange visits, complete transactions, or understand general website activity. When a tool is involved, information may be shared with that provider only as needed for its role in the relevant function.

Each provider operates under its own privacy policy and practices. We do not control how an outside service handles information once it is collected under that provider’s terms.

We encourage you to review the applicable policy when you use a scheduling or payment feature, or when a tool directs you to another website. We do not identify or promise the use of any particular vendor here, because the tools supporting our operations may change.

This section concerns operational tools, not the sale of customer information. For questions about information shared through a specific interaction with us, contact California Pest Pros using the details in the rights and contact section.

Cookies for Site Functions and Basic Analytics

Our website may use cookies or similar browser storage to support basic site functions and collect limited analytics about how visitors use the pages. These small files can help a site remember technical settings or count visits and page activity. We use this information to maintain the website and understand general usage, not to build advertising profiles.

We do not use cookies for ad tracking. You can manage or block cookies through your browser settings, and many browsers also let you remove cookies already stored on your device. If you disable them, some website functions may not work as expected. Browser controls vary, so check your browser’s help information for instructions.

Analytics information may be processed through a third-party tool, which has its own privacy practices. Cookie settings are controlled through your browser; changing them does not delete information already provided to us through a form or during a service request. Contact us if you have questions about website data.

How Long We Keep Service and Inquiry Records

California Pest Pros keeps information for as long as it is reasonably needed for the purpose it was collected. Service records may be retained to document completed work, respond to later questions, and meet applicable warranty or compliance needs. The time required can depend on the type of service and the record involved.

Information submitted through a form is generally kept while we respond to and resolve the request, with related records retained if needed for ordinary business purposes. Payment and appointment records may also be kept as part of our business documentation.

You may ask us to delete information, and we will review the request and remove data where appropriate. Some records may need to be kept for legal, compliance, warranty, or business recordkeeping reasons.

If we cannot delete particular information, we will explain the reason when applicable. Retention periods may vary based on the information and the circumstances of the request.

Request Access, Corrections, OR Deletion

You may contact California Pest Pros to ask what personal information we maintain about you, request a correction, or request deletion. Please include enough detail for us to understand your request and locate the relevant records.

We may need to confirm your identity before responding or making changes. We will review requests under applicable law and explain if we cannot fulfill a request in full, such as when certain records must be retained.

For privacy questions or to submit a request, reach us by phone at (855) 681-0299 or email info@californiapestpros.top. You can also write to California Pest Pros, 101 Providence Mine Road, Suite 200, Nevada City, CA, US.

Please do not send payment card details or other sensitive information by email. We may update this policy as our practices or legal requirements change. The current version on this website describes how we handle information at the time you visit or contact us.